Golang Job: Site Reliability Engineer

ABOUT BELONG

Belong’s mission is to deliver inspired, effortless, human connection.

To support our rapid growth, improve our speed to market, deliver data-driven, automated and customer centric digital experiences we are renewing all our platforms from the ground up. We’ve set up cross-functional agile teams covering our all our systems.

ABOUT THE ROLE

The Site Reliability Engineer (SRE) supports the operation of our systems using a breadth of tools and approaches to solve a broad range of problems. You will be part of a cross functional team aligned to Agile and DevOps principles and acts as a knowledgeable facilitator ensuring that team members can access information they need easily and securely.

Your key responsibilities include:

• Contribute to the strategy for a modern system operations function, including approaches to leverage automation, predictive analytics and machine learning
• Collaborate with the Belong Engineering team to continuously improve Belong’s DevOps/SRE capabilities and approach
• Build and optimise IT operations transparency, creating the required tools for data driven decisions, vendor compliance, and partner compliance (including Telstra)
• Lead and improve Service Management capabilities including Incident, Problem, Environment and Change Management aligning with an Agile delivery approach
• Adopt a Site Reliability Engineering approach to operations to optimise production resilience, manage scale, and enable opportunity for other System Operations team members
• Contribute to the preparation of disaster recovery and business continuity planning, including testing BCPs
• Drive the modernisation of legacy assets to maximise observability (outages, message tracing), improve processes/relationships, improve performance whilst enabling best practice on the future stack with a clear system decommissioning plan
• Provide hands-on expertise during service impacting events and technical escalations (e.g. analysis / trouble shooting of systems and servers). This also includes configuration changes to production systems, as well as standardization of trouble shooting procedures
• Lead by example and do fair share of workload

ABOUT YOU

To be successful in this role, we are looking for someone who has:

• Analytical mindset, natural curiosity, initiative and willingness to think outside the box to solve problems, using engineering approaches to running better production systems
• Extensive years of experience working in technology roles across modern development, infrastructure and deployment and observability practices
• Strong Software Engineering, Software Development, Systems Observability
• Any experience in System Administration, Networking or DevOps is good to have.
• Some or all of the following technical skills: AWS, Kubernetes, Java, APM Tooling, Infrastructure as Code, Python, Golang,, Scripting (e.g. bash, Python), ITSM tooling, Salesforce, APM tooling, Splunk, Integration platforms
• Experience in executing a support function for customer facing products and services.
• Experience or exposure to ITIL service management frameworks
• Strong understanding and experience in Agile delivery methodologies and toolsets with minimum 3+ years of working in projects applying Agile techniques
• Strong analytical and strategic thinking skills
• Exceptional stakeholder management and communication skills
• Relevant technical certifications (including Agile, ITIL and Cloud) is desirable.

We fully support flexibility and choice and what we offer is as unique as you. Will you choose to work from home, in our office workspace, or on the go? A regional location or the CBD? We want you to work where, when, and how you are most engaged, safe, and productive – wherever in Australia that may be. #WFH #Remote #Flexibility

If this opportunity sounds like a perfect fit for you, we'd encourage you to apply!

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We’re committed to building a diverse and inclusive workforce in all its forms. We encourage applicants from diverse gender, cultural and linguistic backgrounds and applicants who may be living with a disability. We also offer flexibility in all our roles, to ensure everyone can participate.

Get to know what life at Belong is like and our values here: https://www.linkedin.com/company/belong.com.au/life/